Useful Tips

If you have any issues with your landlord or with your estate agency do not hesitate to contact shelter.org for free advice and support.

Information about the number of people living in a property lawfully compared with the rooms. 

Check here if the estate agent office you are dealing with is a member of the Association of Residential Letting Agents.

If you’re not happy with how your letting agent or property agent has dealt with your complaint, you can refer it to the ombudsman.

Check this very useful guidance on unfair terms in tenancy agreements. If you think that any of the terms in a tenancy agreement are unfair you can go through the guidance and contact the OFT.

Check here for a list of options on how to complain about your letting agent.

Guide to Deposits, Disputes and Damages

If you are worried that poor conditions in rented housing could affect your health or safety, the council's environmental health inspectors could help. Find out more here.